Customer / Member Protection
Secure Identity System Silver™
Group Blanket Identity Theft Resolution Service
Secure Identity System Silver is a sponsored blanket Identity Theft Resolution Program with onsite educational seminars included. This blanket program is provided to a specified group, or to all customers/members of the financial institution as a no-cost, added-value benefit, providing the financial institution with an authentic way of saying, “Thank you for choosing us for your financial needs.” This essential benefit provides high-touch, personalized identity theft counseling and managed identity theft resolution with a professionally trained Resolution Advocate. This component is considered crucial in the event one of your customers/members becomes a victim of identity theft.
The Managed Resolution Process
- A plan member calls the financial institution; the financial institution submits the victim’s report to the provider.
- A professional Resolution Advocate is assigned to the case within one (1) business day.
- The Resolution Advocate contacts the victim and conducts an initial interview to determine the type of identity theft, and what steps need to be taken.
- A personalized Resolution Plan is compiled, including all the steps and necessary forms recommended to recover the victim’s good name.
- The Resolution Plan is delivered to the member by their choice of receipt (e-mail for immediate delivery, or overnight delivery by Federal Express).
- The Advocate is available to answer any questions or concerns that the victim has throughout the entire resolution process.
Secure Identity System Gold™
Group Blanket Identity Theft Resolution Service Plus Expense Reimbursement Insurance*
Secure Identity System Gold is a sponsored blanket Identity Theft Resolution Program which includes the added benefit of up to $7,500 in expense reimbursement insurance. Like Secure Identity System Silver, this blanket program is also provided to a specified group, or to all customers/members of the financial institution as a no-cost, added-value benefit.
Secure Identity System Platinum™
Comprehensive ID Theft Protection Program
Secure Identity System Platinum is a complete identity theft detection, resolution and reimbursement plan* that provides the most comprehensive benefits package available today. The Platinum Product offers managed resolution, continuous total identity monitoring touching over 1,000 databases per month, and a generous expense reimbursement plan.
THE BENEFITS INCLUDE:
> Managed Resolution (as previously described)
> Continuous Total Identity Monitoring
- Initial assessment received one week after enrollment
- Proactive notification of any suspicious activity.
> Reimbursement of Expenses*
- Up to $25,000 Expense Plan from AIG Insurance provides reimbursement for expenses incurred as a result of the identity theft, with NO deductible
- No exclusion for pre-existing unknown identity theft events
- Up to $1,000 per week in lost wage reimbursement, to program limit of $25,000
- Includes other expenses such as court costs, affidavits, attorneys, etc.
- Covers self-employed persons
> Education
- Fraud alerts on identity theft incidents in the area
- Properly identifying the problem
- Special reports on new “tricks of the trade” techniques to reduce risk
- Techniques to reduce risk
> Family Plan Available
- Covers Participant, Spouse/Domestic Partner, and up to four eligible dependents up to age 25
- Provides expense reimbursement up to $25,000 aggregate per year*.